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Health Charities

Macmillan Cancer

Macmillan Cancer Support
One in three of us will get cancer and it’s the toughest thing most of us will ever face. If you’ve been diagnosed with cancer, or a loved one has, you’ll want a team of people in your corner supporting you every step of the way. Macmillan provide practical, medical and financial support and push for better cancer care.

Marie Curie Cancer Care

Marie Curie Cancer Care is a UK charity dedicated to the care of people with terminal cancer and other illnesses. Over the financial year 2010/11, we reached a total of 31,799 patients

Youth Health Talk

YouthHealthTalk
Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment.

Practice Policies

GDPR & Privacy Notices

What is GDPR?

GDPR stands for General Data Protection Regulations and is a new piece of legislation that will supersede the Data Protection Act. It will not only apply to the UK and EU; it covers anywhere in the world in which data about EU citizens is processed.

The GDPR is similar to the Data Protection Act (DPA) 1998 (which the Practice already complies with), but strengthens many of the DPA’s principles. The main changes are:

  • Practices must comply with subject access requests (please click HERE to download the Subject Access Request form);
  • Where we need your consent to process data, this consent must be freely given, specific, informed and unambiguous;
  • There are new, special protections for patient data;
  • The Information Commissioner’s Office must be notified within 72 hours of a data breach;
  • Higher fines for data breaches – up to 20 million euros.

For further information please see our Patient Information Sheet

Privacy Notices

In line with the new GDPR, New Southgate Surgery has produced privacy notices. These can be accessed below :

Patient Privacy Notice

An easy read version for children can be seen HERE

Patient Access Policy 

This document sets out how New Southgate Surgery ensures that all patients are able to access timely and appropriate clinical care. Please select the link below to view the policy.

Patient Access Policy - October 2017

Confidentiality & Medical Records

Locked blue folderThe Practice complies with data protection and access to medical records legislation.

Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases. Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and Administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitioners and the Practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Practice Manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the Practice Manager and may be subject to an administration charge. No information will be released without the patients consent unless we are legally obliged to do so.

Complaints Policy

Customer service formWe make every effort to give the best service possible to everyone who attends our Practice.

However, we are aware that things can go wrong, resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or by clicking the links below.

Complaints Leaflet - Apr 16

Complaint Form - consent 

Complaint Form

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the Practice has the right to remove violent patients from the list with immediate effect in order to safeguard Practice staff, patients and others. Violence in this context includes actual or threatened physical violence or verbal abuse, which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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