Welcome to New Southgate Surgery

DUE TO THE DEVELOPING SITUATION WITH THE COVID-19 PANDEMIC . . .

Please DO NOT come to the Surgery if you have had a temperature or cough in the last 7 days or are self-isolating. 

PLEASE FOLLOW PUBLIC HEALTH ADVICE

YOU MAY FIND THE FOLLOWING LINKS USEFUL . . .

If you need non-medical support during the current COVID-19 Outbreak, please see the advice HERE

Advice for Parents during Coronavirus can be found HERE

Staying Positive & well - information for young people over 13 can be found HERE 

Click HERE for advice on self-isolating

Positive Mental Health Network newsletter - with information about local and regional support can be found HERE

Discharge from A&E or GP consultation with symptoms of infection - patient advice can be found HERE

Discharge from a hospital stay following infection - patient advice can be found HERE

Click HERE for NHS 111 online

Click HERE for the NHS Website

HOW TO MAKE AND WEAR A CLOTH FACE COVERING

We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD). We are not currently changing our usual advice about emergency supplies of antibiotics and steroids. The main reason for this is that we understand neither would help in the early stages of a COVID-19 (coronavirus) infection and people might delay seeking advice if they became increasingly short of breath.

Please do not contact your GP practice for a rescue pack. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to 111.nhs.uk/covid-19 before doing anything else.

We are getting increased demand for inhalers from people who have not had inhalers for several years. This is not recommended and inhalers should only be restarted if your symptoms have returned. Please only request inhalers if you are currently using them and please visit Asthma UK www.asthma.org.uk or British Lung Foundation www.blf.org.uk for further information.

We would also like to reassure you that the large majority of people, even with underlying risk factors, will have a mild to moderate illness and recover well. Information on COVID-19 can be found online at nhs.uk/coronavirus​

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Online appointment booking has been suspended.

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Appointments: We offer all appointments via the telephone. These can be booked by calling the surgery on 01924 334400 (option 1). You will be asked screening questions. Our staff will not book you a face to face appointment for any reason. You must speak to a doctor or nurse first. You can only book on the day and there is no facility to request a specific doctor or nurse. If you already have a pre-booked appointment DO NOT attend the surgery if you fall into an at risk category for Covid-19. FOLLOW PUBLIC HEALTH ADVICE. If you already have a pre-booked Face to Face appointment but wish to change this to a telephone consultation, please call the surgery.

Repeat Prescriptions: These can be requested online or in writing. If you do not have online access then you can request a repeat prescription in writing and post the request into the surgery’s external secure post box or send it through the post. DO NOT enter the surgery to drop off a prescription request. We will now accept telephone requests for repeat prescriptions only if you are unable to order in any other way - please call between 9.30am and 11am or 2pm and 3.30pm. 

Home Visits: If you make a home visit request you will be telephoned first to discuss if this is safe and appropriate.

Private Insurance Reports: We will not complete any private reports or provide private letters during this period.

Fit Notes: We DO NOT provide statutory sick notes for self-isolation. See the following link: Isolation Note 

Please bear with us as the phone lines are extremely busy and your waiting time for the phone to be answered will be longer than usual. We understand that this is a very challenging time for all our patients and we will respond to changing circumstances as quickly as possible.

Please help us and our staff to continue to provide you a service by remaining polite and considerate to others. 

DO NOT MAKE UNNECESSARY PHONE CALLS TO THE SURGERY.

PLEASE MAKE SURE WE HAVE UP TO DATE CONTACT INFORMATION FOR YOU AND A MOBILE NUMBER, IF YOU HAVE ONE, SO WE CAN SEND YOU A REMINDER OF YOUR APPOINTMENTS THANK YOU

IF YOU NEED TO CANCEL AN APPOINTMENT, PLEASE DO NOT SEND AN

E-MAIL AS THIS MAY NOT BE SEEN BEFORE YOUR APPOINTMENT. PLEASE TELEPHONE THE SURGERY OR USE SYSTMONLINE

THANK YOU.

MISSION STATEMENT

New Southgate Surgery aims to deliver high quality patient care and encourage personal wellbeing through good communication, co-operation and team work. We aspire to provide efficient and professional healthcare services in a happy working environment, which respects people and is based on achievable and realistic goals.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or book/cancel an appointment.

SystmOnline - Register Now 

Our online service allows you to request repeat prescriptions and book/cancel an appointment via our website or your Apple/Android device via the free App. To register you need to come into reception to complete an application form and bring with you some photo ID, such as a passport or drivers licence, and proof of your address. Once your identity has been verified, you will be sent a username and password which will enable you to use our online services.

** CLICK ON THE LINK BELOW **

SystmOnline 

To access GP Online please click HERE