Welcome to New Southgate Surgery
Please DO NOT come to the Surgery if you have a temperature or cough or a change/loss of your sense of taste/smell or are self-isolating for any reason.
YOU MAY FIND THE FOLLOWING LINKS USEFUL . . .
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If you are asked to attend the surgery by one of our staff, please use the intercom or self check-in to alert staff members of your arrival.
Do not enter the building until you are asked to do so.
We ask that patients entering the building wear a face covering unless they are in an exempt category.
Children aged 11 and under are not required to wear a face covering.
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PLEASE NOTE: ONLINE APPOINTMENT BOOKING HAS BEEN SUSPENDED
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Appointments: We offer all appointments via the telephone. These can be booked by calling the surgery on 01924 334400 (option 1). You will be asked screening questions. Our staff will not book you a face to face appointment for any reason. You must speak to a doctor or nurse first. You can only book on the day and there is no facility to request a specific doctor or nurse. If you already have a pre-booked appointment DO NOT attend the surgery if you fall into an at risk category for COVID-19 or develop symptoms - please follow Public Health Advice.
Family Planning: We are able to offer an initial telephone consultation to discuss coil fitting or removal. A procedure appointment will only be made by the doctor following the initial telephone consultation. Implant procedures have not yet resumed.
Repeat Prescriptions: These can be requested online or in writing. If you do not have online access then you can request a repeat prescription in writing and post the request into the surgery’s external post box, the Prescriptions box in the foyer or send it through the post. We are temporarily accepting telephone requests for repeat prescriptions ONLY for patients who are unable to order in any other way - please call between 9.30am and 11am or 2pm and 3.30pm.
Home Visits: If you make a home visit request you will be telephoned first to discuss if this is safe and appropriate.
Fit Notes: We DO NOT provide statutory sick notes for self-isolation. See the following link: Isolation Note
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Please bear with us as the phone lines are extremely busy and your waiting time for the phone to be answered will be longer than usual. We understand that this is a very challenging time for all our patients and we will respond to changing circumstances as quickly as possible.
Please help us and our staff to continue to provide you a service by remaining polite and considerate to others.
DO NOT MAKE UNNECESSARY PHONE CALLS TO THE SURGERY.
PLEASE MAKE SURE WE HAVE UP TO DATE CONTACT INFORMATION FOR YOU AND A MOBILE NUMBER, IF YOU HAVE ONE, SO WE CAN SEND YOU A REMINDER OF YOUR APPOINTMENTS
IF YOU NEED TO CANCEL AN APPOINTMENT, PLEASE DO NOT SEND AN
E-MAIL AS THIS MAY NOT BE SEEN BEFORE YOUR APPOINTMENT. PLEASE TELEPHONE THE SURGERY OR USE SYSTMONLINE
MISSION STATEMENT
New Southgate Surgery aims to deliver high quality patient care and encourage personal wellbeing through good communication, co-operation and team work. We aspire to provide efficient and professional healthcare services in a happy working environment, which respects people and is based on achievable and realistic goals.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Serving You
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or book/cancel an appointment.
SystmOnline - Register Now
Our online service allows you to request repeat prescriptions and book/cancel an appointment via our website or your Apple/Android device via the free App. To register you need to come into reception to complete an application form and bring with you some photo ID, such as a passport or drivers licence, and proof of your address. Once your identity has been verified, you will be sent a username and password which will enable you to use our online services.
** CLICK ON THE LINK BELOW **
(Site updated 18/09/2020)