Infection Prevention & Control Annual Statement / Certificate of Recognition
GDPR & Privacy Notices
What is GDPR?
GDPR stands for General Data Protection Regulations and is a new piece of legislation that will supersede the Data Protection Act. It will not only apply to the UK and EU; it covers anywhere in the world in which data about EU citizens is processed.
The GDPR is similar to the Data Protection Act (DPA) 1998 (which the Practice already complies with), but strengthens many of the DPA’s principles. The main changes are:
- Practices must comply with subject access requests (please see the Subject Access Request Form);
- Where we need your consent to process data, this consent must be freely given, specific, informed and unambiguous;
- There are new, special protections for patient data;
- The Information Commissioner’s Office must be notified within 72 hours of a data breach;
- Higher fines for data breaches – up to 20 million euros.
For further information please see our Patient Information Sheet
In line with the new GDPR, New Southgate Surgery has produced privacy notices. These can be accessed below :
Patient Privacy Notice
Patient Privacy Notice - easy read version for children
Patient Access Policy
This document sets out how New Southgate Surgery ensures that all patients are able to access timely and appropriate clinical care. Please select the link below to view the policy.
Patient Access Policy - December 2018
Confidentiality & Medical Records
The Practice complies with data protection and access to medical records legislation.
Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases. Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and Administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practitioners and the Practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Practice Manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the Practice Manager and may be subject to an administration charge. No information will be released without the patients consent unless we are legally obliged to do so.
We make every effort to give the best service possible to everyone who attends our Practice.
However, we are aware that things can go wrong, resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or by clicking the links below.
Complaints Leaflet - April 2019
Complaint Form - consent
The NHS operate a zero tolerance policy with regard to violence and abuse and the Practice has the right to remove violent patients from the list with immediate effect in order to safeguard Practice staff, patients and others. Violence in this context includes actual or threatened physical violence or verbal abuse, which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.